Privacy Policy
Last updated: 1 January 2025
1. Who We Are
Furnexa Ltd ("Furnexa", "we", "us", "our") is a furniture retailer registered in England and Wales. Our registered office is at 14 Hoxton Square, Shoreditch, London E1 6RF. We are committed to protecting your personal data in accordance with UK GDPR and the Data Protection Act 2018.
2. Data We Collect
We may collect your name, email address, phone number, delivery address, payment details (processed securely by our payment processor), browsing behaviour on our site, and any communications you send to us. Payment card details are never stored on our servers.
3. How We Use Your Data
We use your data to process and fulfil your orders, communicate about your purchase, respond to customer service enquiries, send marketing communications (with your consent), improve our website and services, and comply with our legal obligations.
4. Cookies
Our website uses cookies to enable core functionality, remember your preferences, analyse traffic patterns, and support marketing. You can manage cookie preferences in your browser settings. Disabling cookies may affect some website functionality.
5. Data Sharing
We share your data only as necessary to deliver our services: with delivery partners to fulfil your order, with payment processors to handle transactions, and with analytics providers to understand how our site is used. We do not sell your data.
6. Your Rights
Under UK GDPR you have the right to access, correct, or delete your personal data; to object to or restrict processing; and to data portability. To exercise any of these rights, contact us at info@furnexa.co.uk. You also have the right to complain to the Information Commissioner's Office (ICO).
7. Data Retention
We retain your order data for 7 years for tax and accounting purposes. Marketing data is retained until you withdraw consent. Contact us to request deletion of any data we hold about you.
8. Contact
For any privacy-related queries, contact our Data Controller at info@furnexa.co.uk or write to us at 14 Hoxton Square, Shoreditch, London E1 6RF.